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Don't Be in the Dark About Document Disposal: Frequently Asked Questions

We understand that our customers may have questions about our document disposal services, and we want to provide the information you need to make an informed decision. Below are some of the frequently asked questions we receive from our customers.

If you have additional questions or concerns, our friendly and professional staff members are always available to assist you. Please do not hesitate to contact us for more information or to schedule a consultation.

We are committed to providing our customers with exceptional service and helping them protect their sensitive information through secure document disposal. Additionally, we strive to protect the environment by ensuring responsible and eco-friendly disposal practices.

Frequently Asked Questions
How big are the bins/How much do the bins hold?

Sydneyshred offers a secure document disposal bin to meet the needs of our customers. Our standard bin sizes include:


  • 240-litre bin: Holds approximately 6 archive boxes or up to 64kg of paper.
  • Dimension: Wide 57 cm, Deep 74cm, Height 107 cm


We also offer custom bin sizes to meet the specific needs of our clients. Our team can work with you to determine the best bin size for your business based on your volume of paper, available storage space, and other factors.


If you have any further questions about our bin sizes or document disposal services, please don’t hesitate to contact us. Our team is always happy to assist you.

What can go into the document bin?

Great question! Sydneyshred’s document disposal bins are designed to securely dispose of a range of confidential paper-based documents. Here’s a list of the types of documents that can go into our document bins:


  • Business documents, such as financial reports, contracts, and invoices


  • Personal documents, such as tax returns, bank statements, and medical records


  • Legal documents, such as confidential case files and client information


  • Printed materials, such as brochures, catalogs, and marketing materials


We accept most types of paper-based documents. However, we do ask that you remove any large metal objects or binders prior to placing the documents in our bins.


Please note that we cannot accept certain materials in our document bins, such as plastics, or other non-paper items. If you have any questions about what can and cannot go into our document disposal bins, please don’t hesitate to contact us.

Do you collect archive boxes as they are?

Yes, Sydneyshred can collect archive boxes for shredding and disposal. In fact, archive boxes are a common item that we collect from our clients. Archive boxes are typically used for long-term storage of documents, and they can hold a large amount of paper.


When we collect archive boxes, we securely transport them to our shredding facility, where we destroy the contents of the boxes and recycle the shredded paper.


If you have any specific requirements for the collection and disposal of archive boxes, such as a particular schedule or volume, our team can work with you to develop a customized solution that meets your needs.

What kind of electronic materials would be into the bins?

Sydneyshred’s document disposal bins are designed to securely dispose of paper-based confidential documents. We do not accept electronic materials mixed with documents in our bins.


However, we do offer secure e-waste disposal services to ensure the secure and environmentally responsible disposal of your electronic devices, such as:


  • Cameras & Photographic equipment.
  • Hard Drives.
  • Business Imaging equipment.
  • Portable devices eg. Two-way radios, pagers, MP3 players
  • Modems, Game consoles
  • Storage media eg. tapes, discs, CDs, DVDs,  memory sticks
  • LCD/FLAT/CRT Monitors
  • Copiers, Printers, Scanners, Fax machines
  • Laptops/Computers/Desktop/Tower Servers
  • Mobile phones, desk landlines and phone accessories
  • CDs and DVD Players.
  • Computer equipment and accessories e.g. cables, Keyboards, mousses, webcams.


These devices often contain confidential information that should be destroyed before disposal.


Our e-waste disposal services involve the secure collection and transportation of your electronic devices to a certified recycling facility, where they are dismantled and destroyed in compliance with environmental and privacy regulations. We provide a certificate of destruction upon completion of the disposal process.


If you have any questions about our e-waste disposal services or need to dispose of electronic materials, please contact us to discuss your options.

Can I have the bins more than 4 weeks?

At Sydneyshred, we offer our clients flexible periods for our document disposal bins. While our standard rental period is four weeks, we understand that some clients may require additional time to fill the bins.


If you need to keep the bins for longer than four weeks, please contact us and we can discuss your specific needs and arrange for an extended rental period. We will work with you to ensure that the period meets your requirements and schedule regular pickups to keep the bins from overflowing.


It’s important to note that prolonged storage of confidential documents can increase the risk of security breaches and identity theft. We recommend that you dispose of your confidential documents as soon as possible to minimize this risk.

Can I drop in, or does the bin need to come to me?

“Absolutely! At SydneyShred, we offer both on-site and off-site shredding services, so you can choose the option that best fits your needs. If you prefer the convenience of having the bin delivered and collected from your location, we’ve got you covered! Our friendly team will deliver the secure shred bin to your doorstep and collect it when you’re ready. Alternatively, you can also drop off your documents at our facility for a lower price point.


We understand that every customer’s situation is unique, so we’re always happy to help guide you towards the best solution for your budget and specific needs. Our experienced team is here to assist you every step of the way, so don’t hesitate to contact us with any questions or concerns.

Can I fill the bin on the spot rather than holding it for 2 weeks?

If you require a faster turnaround, you can schedule an on-site shredding appointment with SydneyShred, This allows for a quicker and more convenient shredding process, and you can witness the shredding process firsthand to ensure the secure handling of your confidential information. This option is often preferred by clients who require faster turnaround times or have a large amount of documents to shred.

However, if you prefer to use the secure shred bin and have it collected for off-site shredding, SydneyShred can still accommodate that option as well, You can fill the secure shred bin on the spot and request SydneyShred to collect it for off-site shredding. We will then securely transport the bin to our facility for shredding and disposal, providing a secure and reliable shredding service.

Can you provide a certificate of destruction for my records?

Absolutely. We understand the importance of maintaining a record of the secure shredding and disposal of your confidential materials. That’s why we provide a certificate of destruction to all of our customers upon completion of their shredding job.


The certificate includes the date of service, and a statement of our guarantee that the materials were securely destroyed. You can use this certificate for your own records or to demonstrate compliance with legal and regulatory requirements.

Do you offer on-site or off-site shredding services?

We offer both on-site and off-site shredding services to meet the diverse needs of our clients. With our on-site shredding service, we will come to your location and shred your confidential documents and materials on-site using our mobile shredding trucks. This service is perfect for clients who require the highest level of security and want to witness the shredding process firsthand.


Our off-site shredding service is an efficient and cost-effective solution for clients who have large volumes of materials to be shredded. With this service, we will collect your materials and transport them to our secure shredding facility for destruction. You can rest assured that your confidential materials will be securely transported and destroyed by our expert team.


Whether you choose our on-site or off-site shredding service, you can trust that we will provide the highest level of security and professionalism throughout the entire shredding process.

How do you ensure the confidentiality and security of my documents?

At Sydneyshred, we take the security and confidentiality of your documents very seriously. We have a range of measures in place to ensure that your documents are protected at all times. For example, our facilities are equipped with CCTV systems that are monitored 24/7 to ensure the highest level of security. Additionally, our drivers are highly trained in secure document handling procedures, and our shredding process is fully secure and compliant with all relevant regulations. You can rest assured that your confidential information is in safe hands with Sydneyshred.

Yes, there are legal requirements for document disposal that vary depending on your industry and location. For example, the Privacy Act in Australia requires businesses to take reasonable steps to protect personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure.


Failure to comply with these requirements can result in serious consequences, including fines and legal action.


At Sydneyshred, we are committed to ensuring that our document disposal practices are compliant with all relevant legal requirements to protect our clients’ confidential information.

Are there any restrictions on the volume or types of materials that can be shredded and disposed of?

At Sydneyshred, we can shred and dispose of a wide variety of materials, including paper documents, hard drives, and other electronic devices.


However, there may be some restrictions on the volume and types of materials that we can shred and dispose of, depending on local regulations and safety considerations.


We recommend contacting us directly to discuss your specific shredding needs and any potential restrictions that may apply. Our team of experts will work with you to find a secure and effective solution for your shredding and disposal requirements.

For books, do the metal spirals have to be removed before shredding?

Yes, for most shredding services, it is recommended to remove metal spirals and other binding materials from books before shredding. This is because the metal can damage shredding equipment, and it is also difficult to separate the metal from the shredded paper materials for recycling.

If you are unsure about how to prepare your books or documents that contains metal materials for shredding,  contact us directly for guidance in our specific policies and procedures.

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